In these Terms and Conditions ‘BLSB’ means BonusKad Loyalty Sdn Bhd, while ‘BonusLink’ is defined as the consumer rewards membership programme run by BLSB. ‘Programme’ refers to the BonusLink membership programme. ‘Member’ is defined as both Primary and Supplementary Members unless otherwise specified. The ‘Card’ refers to the BonusLink membership card, or any other designated card and “Cardholder” refers to holders of a Card. ‘Account’ is defined as Primary Member’s Points record, including those of the Supplementary Members. 'Gifts' are defined as the goods and/or services offered to Members in exchange for sufficient amount of Points. ‘Membership’ means those arrangements by which a Member agrees to participate in the programme and receives Points by purchasing qualifying goods and services from Partners and so qualifies for Gifts under these Terms and Conditions. Reference to ‘Partners’ are to those companies (and other persons) who supply qualifying goods and services in respect of which Points will be credited under the programme. ‘Suppliers’ means Gifts provider or company/persons that are engaged by BLSB to supply the Gifts. ‘Business Partners’ are defined as Partners, Suppliers, service suppliers, contractors, vendors, agencies, agents or persons, which are appointed by BLSB for purposes of managing various aspects of the BonusLink programme.
Membership of BonusLink is free. Only individuals above 18 years may be Members. Any individual who wishes to become a Member must agree to be bound by these Terms and Conditions, as varied from time to time. Each Member will be issued with a Membership Card. A Primary Member may apply for up to 3 Supplementary Membership Cards for use by any person who is above 15 years old, resides at the same address as the Primary Member. The Primary Member will be responsible for the actions of such Supplementary Members. By using or permitting a Supplementary Member to be under the Primary Member’s Account, the Primary and Supplementary Member will each be taken to have affirmed his or her agreement to be bound by these Terms and Conditions, as varied from time to time.
Primary Members and Supplementary Members will provide information on a registration form (where information such as name, identification number, address, contact numbers, occupation, family particulars, customer preferences, as well as other similar personal information has been requested) or through other communication with BLSB, and when a Member uses the Card or give details to collect or redeem Points, the Partner or Supplier in question will record in its database the details of the transaction on which those Points are collected or redeemed. In certain instances, the Partner may send BLSB, their customer or subscriber information in order to register their subscriber on the BonusLink programme as part of their Terms with the subscriber. If the Member transfers Points from another Partner’s loyalty scheme into BonusLink, associated information will also transfer to BLSB. Additionally, information about the Member may be obtained through various applications including the web or Self-Service Phone System or mobile short-messaging-service (SMS) or a poll/survey or by any other means that BLSB may introduce from time to time. In the instance where a Member picks up an instant Card (referred to as ‘in-store card’), BLSB will consider that the Member is agreeable to its Terms & Conditions, upon the first swipe or upon registration with the Partner.
BLSB may refuse an application for Membership and reserves the right not to disclose the reasons for such refusal. A Membership Card will be provided free. BLSB may charge RM5.00 for a replacement Card. A Member must notify BLSB immediately of any change of address or of a lost or stolen Membership Card. A Supplementary Member cannot make any changes to the Primary Member’s details in the BonusLink Account.
BLSB may terminate a Membership of BonusLink without notice and for any reason, including if the Member fails to comply with these Terms and Conditions:
Termination of Membership will result in forfeiture of remaining Points in a Member’s Account. A Primary Member may at any time terminate his or her Membership or cancel a Supplementary Card by giving notice to BLSB. A Supplementary Member is allowed to terminate only his or her own Membership. If an Account is closed, the Primary Member’s right to redeem Points from that Account is lost.
Points can only be transferred from one Account to another Account upon the demise of a Primary Member, to the next of kin, with proper official documentation (to be determined by BLSB from time to time) being submitted. BLSB reserves the right to decline the transfer of Points at our discretion without assigning any reason.
BLSB reserves the right to send Points Summary Statement, catalogues or other promotional literature to a Member at its own discretion.
Any tax arising from a Member’s participation in the programme is the responsibility of the Member.
3. Collecting Points
Points will be recorded in a Member’s Account, for purchases by the Member of qualifying goods or services from a Partner SUBJECT ALWAYS TO BLSB’s right to appoint selected Partner to offer Points to only specified groups of Members as part of any promotional and incentive programs.. Points may also be recorded in a Member’s Account in relation to promotional and incentive programs. BLSB and the Partners will from time to time determine which goods or services are qualifying goods and services and the number of Points that will be recorded in a Member’s Account for such purchases. BLSB and the Partners may from time to time offer exclusive promotions for specified groups of Members. Changes in Partners, the Points issuance rate and the offers, may be made without prior notification to Members.
For a Member to be entitled to Points, the following may apply: -
The Member gives consent to a Partner to release personal and transaction information to BLSB, this may include the completion of a registration form to the Partner; or
The Member’s Account is automatically linked to the Subscription through an IC match and relevant information was provided to both parties. In such cases, it is the responsibility of the Member to ensure that identical data is provided to both BLSB and the Partner.
The Member may be introduced to other methods by which the Member may be able to receive Points from the Partner and/or BLSB, which will be announced in their promotional literature from time to time.
Members can refer to the BLSB website at www.bonuslink.com.my to view the list of Partners
Points cannot be redeemed until credited to the BonusLink Account of the Member. Points will be recorded in the Member’s Account only after the Partner has notified BLSB of the details of the relevant transaction. These Points may need to be recorded in the Member’s Account on a monthly, quarterly, annually or any other pre-determined interval depending on the frequency of notification from the respective Partners.
A Partner may operate a no refund policy for their qualifying goods or services. A Member who has collected Points for such qualifying goods or services from Partners may not be eligible for any refund for the relevant transaction.
BLSB will from time to time forward a Points Summary Statement to the Primary Member setting out the opening Points balance, Points recorded and deducted during the period and the closing Points balance. However, BLSB reserves the right to withhold sending the Points Summary Statement for the following reasons: -
Disputes arising over the Points Summary Statement must be notified to BLSB within one month from the date of the relevant Statement. Members are requested to provide supporting documents wherever applicable to assist BLSB settle the dispute. The Statement will otherwise be taken to be correct and binding on the Member. BLSB’s decision on any such dispute is final and binding.
BLSB will not record Points given by any company, nor entertain any dispute arising from a Partner after they have ceased to be a Partner in the programme.
4. Redeeming Gifts
4.1 Normal Redemptions
Only the Primary Member with sufficient Points is eligible to redeem, and he/she may do so using the various redemption methods implemented by BLSB. Redemption orders once accepted by BLSB cannot be revoked, cancelled, returned or exchanged, and the affected Points will not be reinstated. If redemption channels are specified for a Gift item, BLSB reserves the right to decline redemptions made through any other channels without any notification. BLSB gives no representation or warranty with respect to any products and/or services featured in the Gifts Catalogue or other channels of redemption. In particular, BLSB gives no warranty with respect to the quality of the Gifts or their suitability for any purpose. However, Members may liaise directly with the Supplier according to the warranty awarded.
Certain Gifts, which are in the form of certificates/vouchers, are valid for use only at participating outlets or Suppliers as mentioned on the certificates/vouchers and only for the specific matters mentioned therein. The certificates/vouchers are valid for use until the date specified and subject to the Terms and Conditions (which includes booking requirements, cancellation restrictions, warranties and limitations of liability) therein. If certificates/vouchers remain unused after date specified, the certificates/vouchers will lapse and will not be replaced. Issuance of dining, travel or hotel accommodation voucher does not constitute a reservation. The entitled Member is responsible for notifying and making all reservations. BLSB does not accept liability whatsoever (including negligence) with respect to the Gifts supplied or in connection with any Supplier’s refusal to accept certificates/vouchers issued by BLSB for the purpose of redeeming Gifts. Any disputes’ arising from this is solely between the Members and Suppliers. Members are strongly advised to adhere to safety precautions and instructions when participating in outdoor activities, as BLSB will not be held responsible for any outcome as a result of Members participation in the activity. For general Terms and Conditions on certificates/vouchers, please refer to clause 4.5 for more information.
4.2 ExpressWay Redemption
‘ExpressWay’ is a redemption facility using a combination of BonusLink Points and Cash at values fixed as published by BLSB or its Suppliers. ‘ExpressWay’ allows the redemption of Gifts by utilizing specified values of BonusLink Points and paying the specified cash portion via money order, postal order, bank draft, cheque, credit cards (Visa & MasterCard), online payment or any other payment modes, which may be introduced by BLSB from time to time.
Payment by credit card (Visa and MasterCard) is only available for ‘ExpressWay’ redemptions transactions over BonusLink’s website or designated websites. BLSB shall not be responsible for any transactions declined by the approving bank. BLSB will not be held responsible for any fraud arising from the disclosure of payment details.
For payment via cheque, the ‘ExpressWay’ redemption will only be processed upon cheque clearance. All cheques must be crossed and made payable to ‘BonusKad Loyalty Sdn. Bhd’. Only cheques from banks incorporated in Malaysia are acceptable. Members are advised to state the Primary Member’s BonusLink Card Number, name, redemption reference (when applicable) and contact number on the reverse side of the money/postal order, bank draft and cheque. Post-dated cheques and alterations are not permitted. Proof of sending is not proof of receipt. A RM10 administrative charge will be imposed for all rejected cheques.
Refunds for unfulfilled redemptions will be made directly to the Primary Member in the manner to be determined solely by BLSB on a case to case basis.
4.3 On-the-Spot Redemption
Primary Members are required to be present during the redemption transaction and must produce their BonusLink Card, Identity Card and PIN to facilitate the transaction and for verification purposes. Members are advised to examine the Gifts upon redemption. On-The-Spot Gifts redeemed through ‘ExpressWay’ are subject to the Terms and Conditions of the respective Suppliers and Members are advised to read and understand the same. Only modes of payment agreeable to the Suppliers are accepted. BLSB shall not be responsible for the condition of the Gifts once redeemed. Members should notify the Suppliers and refer to the warranty for any disputes arising.
4.4 Other Redemption Channels
BLSB may introduce other methods of redemption, which will be announced in their promotional literature from time to time.
These terms describe in detail the Terms and Conditions that applies to Gifts in the form of Certificates and Vouchers.
5. Delivery of Gifts
BLSB will endeavor to deliver the redeemed Gifts to Members within 2 to 4 weeks upon receiving the redemption request from the Member. Gifts will be posted or delivered (at BLSB's option), to the current address of the Member shown in BLSB's record or any other address as authorized by the Primary Member. BLSB will not deliver to PO Box addresses and addresses outside Malaysia. Member/recipient of Gift(s) is obliged to present ID documentation to the delivery staff, failing which the delivery staff has the right to refuse delivery and will return the Gift item to BLSB as unclaimed. Delivery of Gifts will be made to the address as specified by the Member, or to the occupants at the delivery address, and where such address is an office, to any office staff. Such acknowledgment shall be deemed to be the acknowledgment of the Member.
Members are advised to examine all pick-ups or delivered Gifts upon receipt. If a Member finds the Gift item faulty/damaged, he/she is requested to contact BLSB's Member Services Centre within 3 days from receipt date. Any disputes after 3 days will not be entertained and Members will be required to liaise directly with the respective Suppliers according to the warranty information.
All Gifts delivered do not include installation cost - any installation cost incurred will be borne by Members.
BLSB will impose a separate delivery or courier charges or, where appropriate, deduct a set number of Points to account for delivery charges under the following circumstances:
All Gifts are to be delivered by BLSB. In the event a Gift was collected by the Member at Partner’s outlets, courier service outlets or BLSB office, BLSB will not refund any delivery charges nor reinstate Points that have been deducted for delivery.
All Gifts unclaimed after 2 months from the redemption date will be deemed as forfeited. Points used will not be reinstated. It is the Primary Member’s responsibility to contact BLSB if the Gift item has not been received after 1 month from request.
All Gifts are subject to availability. Once redeemed, these Gifts cannot be revoked, cancelled, returned or exchanged, and Points will not be reinstated. BLSB reserves the right to adjust the Points required for redemption of Gifts, as well as replacing any Gifts with other item of approximate equivalent value without prior notice. BLSB reserves the right to refuse the redemption of any Gifts or recall the redeemed item if BLSB has any reason to suspect the Points were fraudulently accumulated by the Member or wrongly recorded.
All Gifts are subject to such Terms and Conditions as are mentioned in the current Gifts schedule or in any other Terms and Conditions relating to the Gift, as determined by the Suppliers, including any ticket for airline travel. It is the Member’s responsibility to satisfy any Terms and Conditions imposed by an airline or other Suppliers including advance booking requirements and any restrictions and/or fees payable in respect of the cancellation or alteration of tickets.
6. Reservation of Gifts
Primary Members are allowed to reserve a Gift, which is temporarily out of stock, through the approved channels offered by BLSB. Once stock is available, the reservation will be processed as redemption subject to the Terms and Conditions of redemption, without prior notification to the Member. However any reservation that is not fulfilled after 1 month will be deemed as cancelled. Any reservation made by the Member is subject to Point expiry. Reservations may not be applicable for certain redemption promotions, example ‘Points Knock Down’ promotion and redemption that involves online payment.
7. Deduction of Points
The number of Points published for a Gift claimed by a Member will be deducted from the Points balance of the Member’s Account, with the oldest Points being deducted first. Any Points, which are not used by a Member to claim a Gift within 36 months after the end of the month in which the Points were recorded, will automatically expire and be deducted from the Points balance in a Member’s Account.
BLSB may also deduct from the Points balance in a Member’s Account, given the following circumstances: -
BLSB reserves the right to deduct any such Points as stated above without notifying the Member.
For Terms and Conditions concerning e-Auction, please refer to e-Auction Terms & Conditions.
9. Policy on Personal Data
BLSB and the BonusLink programme respect the privacy of its Members. This is BLSB’s policy on personal data collected through the programme. It is part of the BonusLink Membership Terms and Conditions and Primary Members are responsible for ensuring that Supplementary Members, who are in their Accounts, are aware of these Terms and Conditions including this Policy on Personal Data.
Members shall ensure that all personal data provided to BLSB is accurate at the point of submission and that BLSB is kept abreast and updated of any change in their personal details.
BLSB controls the personal data described below.
Use of Personal Data
Personal data supplied by an applicant for Membership, and/or which relates to the account of a Member, including without limitation, the personal data of the Member and Supplementary Member(s), may be used or processed by BLSB and/or its affiliates in order to:
In each case the processing will take place at any time during the course of the application process and/or in the course of the Membership, and may continue after the Membership has ended.
The supply of the following personal data by an applicant or a Memberr is necessary for the purpose of operating the Cardholder’s Account: Name, Correspondence Address, Gender, Mother’s Maiden Name, IC numbers, Date of Birth and, Contact Numbers, failing which the Account cannot be set up or continued, as the case may be.
From time to time, BLSB may ask for additional information, to help improve its services to Members, to create more opportunities for Members to enjoy the programme, to follow up with Members for feedback or to help prevent abuse of the programme.
BLSB may automatically collect other information about Members indirectly through its database such as customer profile and consumer behavior. Any customer information (including Members name and contact details) and consumer behavior but excluding information that relate to specific goods or services that a Member buys, may be used by BLSB to analyze Members’ activity under the programme.
In the event that a Member or any individual who is the subject of the personal data supplied wishes to limit the use (including disclosure) by BLSB and/or its affiliates in any way of any personal data supplied pursuant to these Terms and Conditions, they should make such request by notice in writing to BLSB as indicated in ‘Contacting BLSB’ below
Recipients of Personal Data
BLSB and its affiliates may therefore disclose personal data relating to, a Member and/or a Member’s Account(s), including without limitation the personal data of the Member’s Supplemental Members, to any of the following:
In each case the recipients may be located in countries outside Malaysia that do not have laws to protect personal data, however in these circumstances BLSB will use all reasonable efforts to ensure that personal data is appropriately protected.
In the case of successful Membership applications, BLSB intends to use the information supplied in an application and/or during the course of any Membership, to send Member, information about goods and/or services offered by BLSB and its Business Partners which may be of interest. Such person(s) will be given the opportunity to indicate their consent to such contact by signing on the relevant application form or by giving online consent. Any person that wishes to withdraw such consent may do so by using the ‘unsubscribe’ facility on any marketing email or give notice in writing to BLSB.
The information may be used by, and shared between BLSB and its Business Partners where necessary to operate the programme in order to provide Members with services relating to the programme, to communicate with Members, to status Members, to promote offers to Members, to fulfill Members’ requests including redemption orders and for identification purposes. BLSB may also use that information, and share it with the Business Partners in order to facilitate various services to the Members, to extend Member benefits and special offers, and for marketing purposes including planning, product development, telemarketing promotions, research and other carefully screened marketing programmes or activities, which BLSB and/or the Business Partners believe are likely to interest Members.
BLSB and its Business Members may also use the information supplied in an application and/or during the course of a Membership to contact Cardholders and/or their representatives regarding their use of the Cards. Any objection to such contact may be registered by: ticking the box supplied on the relevant application, nomination or registration form, or using the ‘unsubscribe’ facility on any related email followed by notice in writing to BLSB at BonusKad Loyalty Sdn. Bhd. Level 7, Menara Glomac,, Kelana Business Centre, 97 Jalan SS 7/2, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia or fax to 03-7662 7996.
BonusLink allows Supplementary Members to collect Points on a Primary Member's Account and will pool all information regarding that Account (including that transferred from other programmes). The Primary Member is primarily responsible for an Account and so will have access to information on all transactions on the Account (including those by Supplementary Members) whilst Supplementary Members will only be able to check the total balance on the Account and details of Points collected by them. Offers and marketing materials may be sent to Primary Members and/or Supplementary Members.
Members are also requested to take special care to keep their PIN confidential and not disclose it to anyone else. BLSB is not responsible for any abuse of the Member’s PIN. Should a Member believe that an unauthorized person has become aware of their PIN, the Member is obliged to contact BLSB immediately.
For as long as a Member remains in the programme and maintains his/her Membership with BonusLink, their information will remain with BLSB. BLSB will take all practicable steps to ensure the security of the data at all times from any unauthorized access. BLSB will endeavor not to disclose any personally identifiable information to any organization unless necessary to operate the programme and/or if BLSB is legally required to do so by law. Members will be treated as having given permission for disclosures referred to in this policy.
10. Contacting BLSB
In the event that any applicant or Cardholder or any individual who is the subject of the personal data supplied pursuant to these Terms and Conditions becomes aware that their Card related information is inaccurate, incomplete, misleading or needs updating in any respect, or wishes to access such information, they should make such request in writing by:
Log on to our website and update your most recent details at ‘Update Profile’, email to MemberServices@bonuslink.com.my or write to BonusKad Loyalty Sdn. Bhd. Level 7, Menara Glomac, Kelana Business Centre, 97 Jalan SS 7/2, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia or fax to 03-7662 7996.
Membership Cards are not transferable and are the property of BLSB. Points, and any rights they confer, cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these Terms and Conditions. Points have no cash or monetary value. BLSB may, at its absolute discretion, allow the transfer of Points under certain exceptional circumstances.
BLSB may change, at any time and without prior notice, these Terms and Conditions, the Gift offers and/or the Partners. BLSB may make that change even if it has the effect of reducing or extinguishing the number or value of, or the period of expiry of, any existing or future Points. BLSB will attempt to notify Members of any changes. BLSB may also change, at any time and without prior notice, the qualifying goods and services and/or the number of Points, which Members will receive for purchasing such goods and services.
A notice shall be deemed to be given by BLSB to a Member if it is posted to the address of the Member appearing in the BLSB records or published in the media or on BonusLink’s website at www.bonuslink.com.my.
In the event where there is a discrepancy in communication to Members using the Bahasa Malaysia or Mandarin languages, the English version will prevail.
BLSB is not liable under the following circumstances:-
All conditions and warranties, whether express or implied and whether arising under legislation or otherwise, as to the condition, suitability, quality, fitness or safety of any goods or services supplied under the programme are expressly excluded to the full extent permitted by law. Any liability BLSB may have to a Member under legislation in respect of such goods and services which cannot be excluded is limited, where permitted, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing the goods, at BLSB’s option. BLSB provides the programme for Partners and Suppliers, and each exclusion or limitation of liability in these Terms and Conditions also applies to each of those companies, their employees and agents. BLSB’s Business Partners do not have any authority, express or implied, to make any representation, warranty or statement on behalf of BLSB.
BLSB reserves the right to suspend or terminate the BonusLink programme at any time without prior notice. BLSB reserves the right to assign or sell the programme to another company whereby BLSB transfers all rights and obligations under these Membership terms without any further consent and may disclose or transfer all information held about Primary Members and Supplementary Members to a prospective or actual new owner. Such a disclosure or transfer may not alter the rights of the Primary Member and Supplementary Member in respect of the use that can be made of such information by such other company.
BonusKad Loyalty Sdn Bhd is a company registered in Malaysia under company registration number 438200-T whose registered office is Level 8, Symphony House, Block D13, Pusat Dagangan Dana 1, Jalan PJU 1A/46, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia.